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FAQ for new players

The questions new players ask most.

What does 10x wagering mean?

You must stake ten times the bonus amount before you can withdraw winnings from it. A £10 bonus with 10x wagering means £100 in bets.

Why does the casino want my ID?

UK licensed casinos must verify your age and identity, and may check where your money comes from. It protects you and is required by law.

How long do withdrawals take?

It depends on the operator and the payment method. Verifying your account before your first withdrawal usually avoids delays.

Which cards can I use?

Only debit cards: since April 2020, card payments for gambling in Great Britain must be made by debit card. E-wallets and bank transfers are also common.

Are you paid by the casinos?

Some links earn us commission. That never decides the order, which is alphabetical.

Where can I get help?

National Gambling Helpline, 0808 8020 133, 24/7. GAMSTOP blocks all UK licensed gambling sites.

What is the maximum stake on online slots?

£5 per spin for adults aged 25 and over, £2 for 18–24-year-olds.

Can a bonus combine casino and sports betting?

Not any more. Since 19 January 2026, promotions that require you to play different gambling products are banned.

What if my withdrawal is refused?

Ask the operator for the reason in writing and use its complaints process. If unresolved after eight weeks, go to its ADR provider.

Is my money protected if a casino goes bust?

Operators must tell you how customer funds are protected. Check the "protection of customer funds" section in their terms.

How do I report an error here?

Email info@licensedcasinosguide.com with the page and the correction.